The Instituto has been successfully using the Salesforce.com “cloud computing” database and contact management system for over two years. Salesforce.com provides its CRM database system to nonprofit groups such as the Instituto for free. The cloud based software allows us to have access to functionality that formerly was the domain of only large enterprises. We use the system for managing our donor contacts, producing targeted list and mailing labels. Through our Instituto Support Group we have dedicated team of volunteers that works remotely entering data and expand our capabilities. The Instituto is working to establish a vocational training program that will be focused on teaching Salesforce.com focused job skills and Call Center customer management job skills. As far as we are aware, there is no other Salesforce.com training program in existence, designed to serve low-income people at the level we are planning. We will be a pioneering program designed specifically for low-income people to gain Salesforce.com and call center entry-level office career opportunities.